# Frequently Asked Questions

### Sending faxes

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| How do I send a fax?<br> <br>FaxSalad makes faxing portable, meaning you can send a fax from anywhere you have the internet, on any device.<br>You can learn how to send a fax from our [Online Portal here](/content/online-faxing/index.html).<br>Check out the getting started with [Email to Fax](/content/email-to-fax/index.html) guide to learn how to send a fax directly from your emails. |
| Do I need to own a fax number to send a fax?<br> <br>No fax number is required to send a fax with FaxSalad. Once you have signed up for an account, you can begin faxing right away without a fax number. |
| Do I have to login to the FaxSalad portal to send a fax?<br> <br>No, you do not. You can send a fax directly from your email account. <br>Check out the getting started with [Email to Fax](/content/email-to-fax/index.html) guide to learn how to send a fax directly from your emails. |
| Can I send a fax from my smartphone?<br> <br>Yes, you can. You can take photos of documents on your smartphone and upload them directly to the FaxSalad portal or send them via Email to Fax. |
| How much does it cost?<br> <br>Sending a fax is billed on a pay-as-you-go basis. You pay for each page you send and only if the fax is successfully delivered.<br>You can view the full [pricing here](/content/pricing/index.html). |
| Why did my fax fail?<br> <br>.FaxSalad uses the following three statuses for failed faxes:<br>**No-answer.** <br>This status indicates that we received no response from the receiving end and can often be caused by issues such as; the receiving number being disconnected, or the receiver is experiencing high traffic and is unable to respond on time.<br>Waiting for a few minutes and reattempting the fax will often resolve the issue. If the fax continues to fail, we advise contacting the receiving party.<br>**Busy**<br>This status is generally received when the receiving end rejects the inbound fax with a busy signal and can be the result of numerous issues including but not limited to; high traffic congestion, paper jams, hardware issues.<br>Waiting for a few minutes and reattempting the fax will often resolve the issue. If the fax continues to fail, we advise contacting the receiving party.<br>**Failed**<br>A fax will be marked as ‘failed’ when there is an issue with the FaxSalad service or the formatting of your uploaded media.<br>To resolve the issue please check that the uploaded file is:<br>- in a valid file format supported by the FaxSalad service;<br>- not encrypted or password protected (only relevant to PDF documents);<br>- correctly sized for faxing. A4, letter or US legal;<br>If you continue to experience issues, please reach out to our [support team](/content/contact/index.html). |